SHIPPING
What is the shipping cost for my order?
Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping service.
All MAD PARODY orders are dispatched from Jakarta, Indonesia.
For international orders, shipping fees do not include import duties, taxes, customs fees, or other charges imposed by the destination country unless explicitly stated at checkout.
For complete information, please visit our Shipping & Returns page.
When will my order be sent?
Orders are normally processed and dispatched within 2–5 business days after payment confirmation.
During collection launches, promotional periods, Indonesian public holidays, or periods of high demand, processing may take up to 7 business days.
You will receive a shipping confirmation and tracking information once your order has been dispatched.
Do you ship internationally?
Yes. MAD PARODY ships internationally to selected destinations.
Available countries and shipping options will be shown during checkout.
If your country is not available at checkout, unfortunately we are currently unable to ship there.
How long does delivery take?
Estimated delivery after dispatch:
- Jabodetabek: 1–3 business days
- Java: 2–5 business days
- Outside Java: 3–8 business days
- International: approximately 3–10 business days
These are estimates rather than guaranteed delivery dates. Customs clearance, courier disruptions, weather, public holidays, and other circumstances outside our control may affect delivery times.
How can I track my shipment?
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking number or tracking link.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
My tracking link is not working. What should I do?
Tracking information may take several hours to update after your parcel has been collected by the courier.
If your tracking information has not updated within 24–48 hours, please contact us at mmmadparody@gmail.com with your order number.
I placed multiple orders. Will they be shipped together?
When multiple orders are placed within a short period using the same customer and shipping information, we may combine them into one shipment where operationally possible.
However, we cannot guarantee that separate orders will be combined.
If you need your orders to remain separate, please contact us as soon as possible after ordering.
PAYMENT
What currencies are available?
MAD PARODY displays and/or accepts prices in:
- IDR — Indonesian Rupiah
- USD — United States Dollar
- EUR — Euro
Your bank or payment provider may convert the transaction into another currency depending on your payment method and location.
Currency conversion rates and additional bank or international transaction fees are determined by your bank or payment provider and are outside MAD PARODY's control.
What payment methods do you accept?
Available payment methods will be displayed at checkout.
Depending on your location, these may include credit/debit cards, bank transfers, digital payment methods, and other payment options supported by our payment provider.
Do I have to pay international taxes and duties?
Possibly.
International orders may be subject to import duties, customs fees, VAT/GST, handling fees, or other local taxes when the shipment enters your country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.
MAD PARODY cannot determine these charges in advance because customs regulations vary by country.
Please visit our Shipping & Returns page for more information.
PRODUCTS
The product, color, or size I want is unavailable. Will it be restocked?
Products and sizes shown as available on our website reflect our current inventory.
MAD PARODY collections may be produced in limited quantities, and a restock is not always guaranteed.
If an item returns, availability will be updated on the product page and through our official channels where applicable.
I need help with sizing.
Please refer to the size guide and product measurements provided on each product page.
Because silhouettes, fabrics, treatments, and construction may vary between products, we recommend checking the measurements of the individual item rather than relying only on your usual size.
For additional sizing assistance, contact mmmadparody@gmail.com.
Where are MAD PARODY products made?
The country of manufacture, materials, and relevant product information can be found on the individual product page or garment label.
Production locations may vary depending on the product, material, construction, and collection.
Will every product look exactly the same?
Not necessarily.
Certain MAD PARODY products may feature washing, distressing, fading, dyeing, printing, hand-finishing, or other treatments that naturally create subtle variations between individual pieces.
These variations are part of the product's character and should not automatically be considered defects.
ORDERS
Can I change or cancel my order?
Order processing begins shortly after your purchase is confirmed, so there is only a limited period in which we may be able to modify or cancel an order.
Please contact mmmadparody@gmail.com as soon as possible.
We will try to accommodate your request, but changes or cancellations cannot be guaranteed once processing has started.
Once an order has been dispatched, it cannot be cancelled.
Can I change my shipping address?
Please contact us immediately if you notice an error in your shipping information.
If your order has not yet been dispatched, we may be able to update the address.
Once the parcel has been handed over to the courier, we cannot guarantee that an address change will be possible.
Customers are responsible for ensuring that their shipping information is complete and accurate before placing an order.
I did not receive my order confirmation. An order confirmation is normally sent to the email address entered during checkout.
Please check your spam or junk folder first.
If you still cannot find it, contact mmmadparody@gmail.com with your full name and relevant payment information so we can check your order.
When will I receive my order?
Orders are normally processed within 2–5 business days.
Delivery time begins after your order has been dispatched.
Please refer to our Shipping & Returns page for domestic and international delivery estimates.
My order says delivered, but I haven't received it.
First, please check with household members, building reception, security, neighbours, or any safe location where the courier may have left the package.
If you are still unable to locate it, contact the courier using your tracking number and notify MAD PARODY at mmmadparody@gmail.com.
We will assist where possible with the courier investigation.
RETURNS & REFUNDS
What is MAD PARODY's return policy?
You may request a return within 14 days of receiving your order.
Products must be returned in their original, unused, unworn, unwashed, and resellable condition with all original tags, labels, packaging, and accessories intact.
Products that show signs of wear, washing, alteration, stains, fragrance, damage, or improper handling may not be accepted.
How do I request a return?
Contact mmmadparody@gmail.com within 14 days of delivery.
Please provide:
- Order number
- Full name
- Product you wish to return
- Reason for return
Our team will provide return instructions after your request has been reviewed.
Please do not send your return before receiving confirmation from us.
Do you provide free returns?
No. Customers are responsible for return shipping costs unless the item received is incorrect, damaged upon arrival, or confirmed to have a manufacturing defect.
We recommend using a tracked shipping service when returning an item.
Where do I send my return?
Once your return has been approved, it should be sent to:
MAD PARODY RETURNS
[RECIPIENT / COMPANY NAME]
[RETURN ADDRESS]
Jakarta, Indonesia
[POSTAL CODE]
[PHONE NUMBER]
Please do not send products to this address without prior return approval.
Can I exchange an item?
We currently do not offer direct exchanges.
If you need another size, color, or product, please return the original item according to our return policy and place a new order.
We cannot guarantee that your preferred replacement will remain available.
Can I return a sale item?
Products explicitly marked FINAL SALE cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Other discounted products remain subject to the return conditions stated on the product page or during the relevant promotion.
When will I receive my refund?
Once your return reaches us, please allow approximately 5–10 business days for inspection and processing. Approved refunds will be issued to the original payment method whenever possible.
Additional processing time may be required by your bank or payment provider.
Original shipping costs, customs duties, import taxes, currency conversion charges, and other external fees are non-refundable.
My product arrived damaged, defective, or incorrect.
Please contact mmmadparody@gmail.com within 3 days of delivery.
Include your order number and clear photographs showing:
- The product
- The issue or defect
- The packaging
- The shipping label where relevant
Once reviewed, we will determine the appropriate resolution depending on the circumstances and product availability.
PRODUCT CARE
How should I care for my MAD PARODY product?
Always follow the care instructions attached to the individual garment or product.
Some pieces may use specific fabrics, washes, dyes, distressing, printing, or finishing processes that require particular care.
Improper washing, drying, ironing, storage, or treatment may alter the appearance and condition of the product.
Natural fading, ageing, and changes resulting from normal wear are not necessarily considered manufacturing defects.
CONTACT
I still need help. How can I contact MAD PARODY?
For questions regarding products, orders, shipping, returns, or other customer-service matters, contact:
mmmadparody@gmail.com Please include your order number when contacting us about an existing order.
Our customer service operates from Jakarta, Indonesia, excluding Indonesian public holidays.