All MAD PARODY orders are processed and shipped from Jakarta, Indonesia.
Please note that shipping charges do not include import duties, customs fees, taxes, or other charges that may be imposed when an international package reaches its destination country, unless otherwise stated at checkout.
Any applicable import duties, taxes, and customs charges are the responsibility of the recipient.
Delivery times are estimates and are calculated from the date of dispatch, not from the date the order is placed.
CURRENCIES
MAD PARODY accepts and/or displays prices in:
- IDR — Indonesian Rupiah
- USD — United States Dollar
- EUR — Euro
Depending on your payment method, bank, card provider, or payment gateway, the final amount charged may be converted into your local currency.
MAD PARODY is not responsible for currency fluctuations, foreign exchange rates, international transaction fees, or additional charges applied by your bank or payment provider.
ORDER CONFIRMATION
Once your order has been successfully placed, you will receive an order confirmation by email.
Please make sure that your email address, shipping address, phone number, and other delivery information are correct before completing your order.
During collection launches, promotional periods, holidays, or periods of high order volume, order confirmation and processing may take longer than usual.
SHIPPING CONFIRMATION
Orders are normally processed and dispatched within 2–5 business days after payment has been confirmed.
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.
During new collection launches, promotional periods, public holidays, or periods of high demand, dispatch may take up to 7 business days.
MAD PARODY does not operate on Indonesian public holidays.
SHIPPING WITHIN INDONESIA
All domestic orders are dispatched from Jakarta, Indonesia.
Orders are shipped using our selected domestic courier partners. Available shipping services and rates will be calculated and displayed during checkout.
Estimated delivery after dispatch:
- Jabodetabek: 1–3 business days
- Java: 2–5 business days
- Outside Java: 3–8 business days
Delivery estimates may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances outside MAD PARODY's control.
Once your order has been dispatched, tracking information will be sent to you.
INTERNATIONAL SHIPPING
International orders are dispatched from Jakarta, Indonesia using our selected international courier partners.
Available shipping options and rates will be displayed during checkout based on your destination.
International delivery generally takes approximately 3–10 business days after dispatch, depending on the destination and selected courier service.
Delivery may take longer if the shipment is held for customs clearance or affected by circumstances outside MAD PARODY's control.
International customers are responsible for providing complete and accurate shipping information.
We are unable to deliver to certain P.O. boxes or restricted destinations where our courier partners do not provide service.
DUTIES, TAXES & CUSTOMS
International orders may be subject to import duties, customs fees, VAT/GST, handling charges, or other local taxes once the shipment reaches the destination country.
Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping fee.
The recipient is responsible for paying any applicable duties, taxes, or customs charges required by the destination country.
MAD PARODY has no control over these charges and cannot predict their exact amount.
We recommend checking your country's customs regulations before placing an international order.
If a customer refuses to pay applicable customs charges and the package is returned to MAD PARODY, any costs incurred in returning the shipment may be deducted from the customer's refund.
Original shipping charges, duties, taxes, and customs fees are non-refundable.
DELIVERY
Please ensure that someone is available to receive your package where required.
Depending on the courier and destination, a signature may be required upon delivery.
MAD PARODY is not responsible for delays caused by customs clearance, courier disruptions, incorrect addresses, failed delivery attempts, weather conditions, or circumstances beyond our reasonable control.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
UNDELIVERED & UNCOLLECTED PACKAGES
Customers are responsible for monitoring their shipment using the tracking information provided.
If a package cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, failure to collect the shipment, or unpaid customs charges, the package may be returned to MAD PARODY.
Any additional shipping, customs, handling, or return costs resulting from an undelivered or uncollected package may be deducted from the refund.
Original shipping costs are non-refundable.
RETURNS
RETURNING YOUR ORDER
We hope you are satisfied with your MAD PARODY purchase. If you wish to return an item, you may submit a return request within 14 days of receiving your order.
Before returning anything, please contact:
[CUSTOMER SERVICE EMAIL]
Please include your:
- Order Number
- Full Name
- Item(s) being returned
- Reason for return
Do not send a return before receiving return instructions from MAD PARODY.
RETURN CONDITIONS
Returned products must be in their original, unused, unworn, unwashed, and resellable condition.
All original tags, labels, packaging, accessories, and other components included with the product must remain intact.
We reserve the right to reject a return if the product shows signs of wear, washing, alteration, damage, stains, fragrance, or improper handling.
Items returned without authorization may also be rejected.
EXCHANGES
MAD PARODY does not currently offer direct exchanges through our online store.
If you require another size, color, or product, please return the original item according to our return procedure and place a new order.
Product availability cannot be guaranteed while a return is being processed.
SALE & FINAL SALE ITEMS
Items explicitly marked FINAL SALE cannot be returned or exchanged unless the product received is incorrect.
For other promotional or discounted products, the applicable return conditions will be stated during the promotion or on the product page.
RETURN SHIPPING COSTS
Customers are responsible for the cost of returning products to MAD PARODY unless:
- the item received is incorrect;
- the item arrives is in heavy damaged; or
- the item has a verified manufacturing defect.
For international returns, customers are responsible for return shipping and any associated customs or handling charges.
Please clearly identify international return shipments as RETURNED GOODS / RETURN MERCHANDISE on the relevant customs documentation.
We strongly recommend using a trackable shipping service.
MAD PARODY is not responsible for returned packages that are lost or damaged before reaching us.
RETURN ADDRESS
Approved returns should be sent to:
MAD PARODY RETURNS
PT. Maju Sekawan Abadi
JL. KRIDA 1 NO. 37, Kemayoran
Jakarta, Indonesia
10650
+62 851-6199-5299
Please do not send any product to this address before your return request has been approved.
REFUNDS
Once your returned item arrives, it will be inspected by our team.
Please allow approximately 5–10 business days after the return reaches us for inspection and processing.
Once approved, the refund will be issued to the original payment method whenever possible.
Your bank or payment provider may require additional time before the refund appears in your account.
Original shipping costs are non-refundable.
Import duties, customs charges, taxes, currency conversion fees, banking fees, and other additional charges incurred in connection with the original order or return will not be refunded by MAD PARODY.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an incorrect, damaged, or defective product, please contact us within 3 days of delivery.
Please provide your order number and clear photographs showing the product, packaging, and issue.
Once verified, MAD PARODY will provide an appropriate resolution, which may include replacement, repair, store credit, or refund depending on the circumstances and product availability.
LOST OR DAMAGED SHIPMENTS
If your tracking information indicates an unusual delay, loss, or delivery issue, please contact us so we can assist with the courier investigation.
Courier investigations may take time and are subject to the procedures of the relevant shipping provider.
Please note that MAD PARODY cannot be held responsible for packages confirmed as successfully delivered to the shipping address provided by the customer.
QUESTIONS
For questions regarding shipping, returns, or your order, please contact:
mmmadparody@gmail.com
Customer service operates from Jakarta, Indonesia, excluding Indonesian public holidays.
MAD PARODY reserves the right to update this Shipping & Returns Policy when necessary. The policy applicable to your purchase will be the version available on our website at the time your order is placed.